Existing User
Secure Access Washington (SAW)
Login Instructions for Existing Users
Follow each step to ensure your online renewal is completed successfully.
Step 1: Get started here. Enter the user ID and password you previously created. Select “Submit.” If you forgot your SAW user ID and/or password, select the "Forgot your username?" or "Forgot your password?" link. Mobile users will need to select the “Sign Up!” button."
Step 2: If you have a SAW account but you haven't used it to renew your credential online, you'll need to select "Add a New Service."
Step 3: Select the key icon, enter the "Service code" of "7472" and select "Submit."
Step 4: You'll see the "Service Registration Successful" page. Select "OK."
Step 5: Select the “DOH HSQA Online Services” link.
Step 6: Select "Continue.”
Step 7: You'll be routed to the Department of Health Online Services Welcome Page. (Note: There is a $2.50 convenience fee to renew online.) Follow each step to ensure you complete your online renewal successfully. To get started, select "Login" in the upper right corner.
Step 8: Enter your online renewal User ID and Password provided on your renewal notice. Select "Log In."
Note: If you receive an error message stating “The username or password you entered is incorrect,” confirm you entered the information correctly. If you receive the message again, contact our Customer Service Center at 360-236-4700 to resolve the issue.
Step 9: Your credential(s), expiration date(s), and status of your credential(s) should now appear. Credentials eligible for online renewal will show in the middle of the page under “Renewal.”
Note: Expired credentials aren't eligible for online renewal. Contact our Customer Service Center at 360-236-4700 or email us for assistance.
Step 10: Select "Start" to renew a credential.
Step 11: Answer the survey affirmation and select “Next.”
Note: If you need to step away from the computer, you may stop the online renewal process by selecting “Close and Save” at the bottom of the screen. You'll be able to restart the process later, as long as the credential hasn't gone past your expiration date and/or seven days.
Step 12: If you answered “No” to the first question, you'll be asked if you want to complete the survey. Answer the affirmation and select “Next.”
Step 13: If you choose to complete the survey, we recommend that you continue your online renewal before completing the survey. Select the tab and continue your online renewal.
Step 14: Answer the renewal affirmation and select “Next.”
Note: If you need to step away from the computer, you may stop the online renewal process by selecting “Close and Save” at the bottom of the screen. You'll be able to restart the process later, as long as the credential hasn't gone past your expiration date and/or seven days.
Step 15: Review fee page. If the information is correct, select "Add to Invoice" to start payment process. Otherwise, select "Previous" correct the information and follow the repeat steps.
Step 16: Review the "Invoice Summary." Select "Pay Invoice."
Note: If you have multiple credentials to renew, select “Create/Continue a Renewal” at the bottom of the page and repeat steps 10 through 15.
Step 17: Choose a method of payment and select "Next." You may pay by either ACH (electronic check) or by a credit card with a Visa or MasterCard logo.
Note: If you choose electronic check, you must also choose either "Personal" or "Business" on "Account Type." With business checks you'll need to provide the BI (tax identification) number for the business for verification purposes."
Step 18: Complete the required information and select “Next.” The billing address must be what your financial institution has on file for verification purposes or the renewal attempt will be unsuccessful. If you receive a “Verification Failed” or “Declined” message while attempting to renew online, please contact us at 360-236-4700 for assistance.
Example of a pay by check:
Example of pay by card:
Step 19: Review your payment information. Select "Pay Now."
Step 20: You'll receive a message that says, "Approved!" You may want to print a receipt for your records by selecting "Print Receipt."
Step 21: Select "Logout" at the top of the screen. Then select "OK" to end your session.
