Cascades Support

We're here to support you as you use the Cascades System.

Cascades Support Line

1-800-841-1410

September-October Hours

Monday – Friday 8 a.m. – 5 p.m.

Email: Cascades.Support@doh.wa.gov

WIC Foods Support

When participants think a food should be approved and they can't buy it they can do one of the following:

• Use the WICShopper app “I couldn't buy this” button to notify us of the food item.
• Call WIC at 1-800-841-1410 and ask for WIC foods.
• Email WIC foods at wawicfoods@doh.wa.gov.

Please include the following information:

• Store name and location.
• Food item name.
• Package or container size.
• UPC code (12 digit number listed under the food item barcode).

WIC Card Line

Call the WIC Card Line at 1-844-359-3104 to:

• Set or change the Personal Identification Number (PIN) for a WIC card.
• Report a lost, stolen, or damaged WIC card.
• Unlock the card if the PIN was entered incorrectly four times in a row.
• Check what WIC foods are available.

Cascades General Tips

• Cascades Tips (PDF)
• Finding the H Tag Number (PDF)
• Keystroke Issue – New Spell Check Feature (PDF)
• Taking Screenshots (PDF)

Certification & Subsequent Certification

• Presume Eligible (PE) (PDF)
• Complete Assessment for a Presumed Eligible Participant (PDF)

Breastfeeding & Peer Counseling

• How to Determine Food Benefits for Breastfeeding-Fully Formula (BF-FF) Participants (PDF)

Prescribe Food & Issue Benefits

• Cascades Steps: Clear Delayed Signatures to Provide the Cash Value Benefit (CVB) to Participants (PDF)
• Issuing Foods in the First Month of Life for Partially Breastfeeding Infant and Breastfeeding Participant (PDF)

Formula & Medical Documentation

• Enter Medical Documentation for the First Time (PDF)
• Enter New Medical Documentation When Current Medical Documentation Exists (PDF)
• Cascades Steps: New Medical Documentation for Infant Fruit and Vegetable Baby Foods in Place of the CVB (PDF)

Replace Benefits

• Flowchart for Replacing Food and Formula Benefits (PDF)
• Exchange Formula Benefits (PDF)
• Increase Formula Benefits (PDF)
• Replace Current Benefits (PDF)
• Void and Reissue Benefits (PDF)

Scheduling & Master Template

• Schedule Appointments Using Clinic Master Calendar–Same Appointment Type (PDF)
• Schedule Appointments Using Clinic Master Calendar–Multiple Appointment Types (PDF)
• Cancelling Appointments (PDF)
• Walk-ins Appointments in the Clinic Workflow Dashboard (PDF)

Foster Care & Transfers

• Schedule an Appointment to Transfer Between Cascades Clinics (PDF)
• Schedule an Appointment to Transfer into the Cascades System (PDF)
• Transfer a Family Between Agencies or Clinics (PDF)
• Transfer a Family into the Cascades System (PDF)
• Transfer Between Families (PDF)
• Transfer Participants Out of the Cascades System/Out of State (PDF)