WIC Policy and Procedures

This page contains policies for the Washington WIC Program. If you have questions about policy and procedures, please contact staff at the state WIC office:

  • Call 1-800-841-1410, choose option 3, then option 1 for Policy Support.
  • Email .

Policy chapters revised to align with the Cascades software have a different format than those written for the Client Services system. We are in the process of revising the Client Services chapters to reflect the terminology and practices used in Cascades.

All files are in PDF format unless otherwise noted.

Required Local Agency Policies, Permissions or Approvals

The Required Local Agency Policies, Approvals or Permissions (PDF):

  • Lists required local agency policies for each chapter of the WIC Policy and Procedure manual.
  • Identifies situations when a local agency must have permission or approval from the state WIC program to perform an action but doesn’t have to develop a written policy.

Post Public Health Emergency (PHE) Policies

Beginning September 1, 2023, Washington WIC agencies must offer in-person appointments for participants who want to come into the clinic for their services; and continue to offer remote services for participants who want to complete their appointments remotely.

Washington WIC received the following two waivers for providing post PHE services effective September 1st:

  • Physical presence for each certification and subsequent certification
  • Remote benefit issuance

Post Public Health Emergency (PHE) Required Guidance

View other Mailed WIC Card Letter languages

Volume 1

2023 Revision Log (PDF) (July 2023)

Volume 1 Revision Log (PDF) (July 2023)

Volume 2

We are revising all Volume 2 chapters. Completed chapters are posted.

Volume 2 Revision Log (PDF) (October 2022)